We ensure we achieve and maintain high customer satisfaction levels through:
Investment in customer focused technology. Our Dynamic Resource Scheduler (DRS) allows a 100% fully appointed, flexible repairs and maintenance service. Customer satisfaction levels have increased due to the benefits of the software, including appointment choices, instant updates via a text messaging service and a higher first time fix rate.
Defect aftercare process. We have a robust aftercare process on all of our new build sites.
Customer satisfaction surveys. We provide our clients with a tailored customer feedback plan to ensure high customer satisfaction levels are maintained.
Customer service training. Our staff are given the skills and knowledge needed to deliver a quality service to our customers. All our staff attend customer service training, delivered regularly by a specialist external company.