M&Y Maintenance and Construction Privacy Notice
M&Y Maintenance and Construction delivers repairs, maintenance and construction services across the North West. M&Y Maintenance and Construction’s primary customer base is Regenda Homes Limited and Redwing Living Limited, however, M&Y Maintenance & Construction also delivers a number of external contracts for private clients.
For further information on how Regenda Homes and Redwing Living manage your personal information, please see a copy of their Privacy Notices at https://www.regenda.org.uk/data-protection and https://www.redwing.co.uk/data-protection
This privacy notice tells you what to expect when M&Y Maintenance and Construction collects personal information. It applies to information we collect about:
- People who use and/or enquire about our services
- Visitors to our website
- Job applications
1. What is data protection?
The General Data Protection Regulation (GDPR) and Data Protection Act (2018) sets out rules for processing personal information. This applies to personal information we might hold about you on some paper files and on computers. The Act states that those who record and use personal information must ensure that it is handled properly. Therefore we are required to ensure that personal information is:
- Processed in a lawful, fair and transparent way
- Held only for the purposes we collected it for
- Adequate, relevant and limited to what is necessary
- Held only for as long as we need it
- Kept secure.
The Information Commissioner’s Office (ICO) is responsible for regulating, enforcing and promoting good practice and transparency in the access and use of personal information.
Organisations have to notify the ICO of all the purposes for which they will be processing information. We are a happy to supply you with a copy of the notification upon request or you can contact the ICO by calling 0303 1231113, or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
You can find out more information online at www.ico.org.uk.
2. What information does M&Y Maintenance and Construction collect about its customers?
We begin the process of obtaining information about you directly from our client via our joint electronic housing management system. The information we have access to includes:
- Name and address
- Contact details
- Details of your contact with us
- Information on housing need for you
- Access arrangements
- Repairs, repair history and property information
3. Why do we have access to this information?
M&Y Maintenance and Construction has access to this information for a number of reasons, including:
- To provide a repairs and maintenance service
- To deliver the investment programme i.e. kitchen, bathroom and boiler replacements
- To engage with customers to get feedback on our services
- To communicate with your during the process of undertaking your repair or homes improvement
- To manage our automated appointment system, DRS
4. Sharing your information
We will not share your personal information without your consent, unless allowed by law. Examples of organisations we may share your information with, where appropriate are:
- Contractors or companies who provide materials i.e. kitchens, bathroom, boilers
- Health & Safety Executive (HSE)
5. Why does M&Y Maintenance and Construction process your personal data?
M&Y Maintenance and Construction needs to process your personal data in order to provide a repairs and maintenance service for your landlord or deal with your enquiry.
6. How long do we keep your personal information?
All of your information, correspondence, and notes about your repairs will be held in your landlord’s secure housing management system and some information might be kept within our secure email and IT systems.
We keep your information for 6 years following the termination of your tenancy, in accordance with your landlords data retention guidelines. If your case has been subject to an insurance claim or other dispute we may keep the data for 16 years.
All personal data is securely destroyed when no longer required. Electronic files are deleted in such a way that they cannot be retrieved and all paper records are disposed of in confidential shredding bins.
7. How do we take care of your personal information?
Information is held in paper files and on our computer systems. Not all members of staff are able to access this information, only those who need to. We use the information to deliver a service to you. There may be occasions when we have to share information with others (detailed in section 5) to enable us to deliver our services and fulfil our legal and contractual obligations. We are legally required to share information in the following circumstances:
- Prevention or detection of crime
- Apprehension or prosecution of offenders
- Assessment or collection of tax or duty owed to customs and excise
- In connection with legal proceedings
- To comply with the law.
8. Importance of accuracy
If any of the information we send is incorrect or inaccurate, please tell us so we can make the necessary changes.
9.1 What information do we hold?
If you are in the field of vision of any of our CCTV systems, we may collect from you video recordings and still pictures. This personal information may include your activities, your face, car registration details and other visual information about you which is recorded on our CCTV system.
9.2 What do we do with your personal information?
We collect this information for the following purposes:
- For the prevention and detection of crime
- For evidence in any civil or criminal legal proceedings
- To assist in investigations
- For safety and security
- Dealing with any queries, complaints, or enquiries
- Retaining records
As well as being the purposes for which we use your personal information, all of the above are also legitimate reasons for us to use and store personal information relating to you which is captured on our CCTV system and legitimate interests is our legal basis for processing your personal information.
9.3 Who we share your personal information with
We share your personal information with the following parties:
- Suppliers and service providers: to manage and operate the CCTV system.
- The police and other law enforcement agencies: to carry out policing, assist investigations, trace missing people, and investigate alleged criminal activities.
- The security services: where relevant for matters of national security.
- People who have been injured, attacked, or had property damaged or stolen and their insurance providers: to assist them with any criminal or civil investigations or legal proceedings.
- People who have been involved in road traffic accidents and their insurance providers: to assist with insurance claims, legal claims, and investigations.
- Any relevant regulators: where we are required to do so by law or to assist with their investigations or initiatives and this includes but is not limited to the Information Commissioner’s Office.
We do not disclose personal information to anyone else except as set out above unless we have your consent, or we are legally obliged to do so. We do not sell your data.
9.4 How long do we keep your information for?
We will keep your personal information for up to approximately one month after the recording was made. After this time, the recording stored on the hard drive of our CCTV system will usually be overwritten. However, if we receive an enquiry about a particular recording on our CCTV, we will generally then retain that part of the recording until it is no longer required. This period can vary as it will depend upon the circumstances of the particular case. As soon as it is no longer required, we will then delete the personal information.
10. Visitors to our websites
When someone visits www.my-maintenance.co.uk we use a third party services, Google Analytics and Hotjar to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
When you use our website, no user-specific data is collected by either M&Y Maintenance and Construction or any third party. We use Google Analytics for trend reporting and visitor behaviour to help us improve our website and search functionality.
10.1 Security and Performance of the M&Y Maintenance and Construction
M&Y Maintenance and Construction uses a third party service to help maintain the security and performance of the M&Y Maintenance and Construction website. To deliver this service it processes the IP addresses of visitors to the M&Y Maintenance and Construction website. This information is not used for identifying purposes, except for investigation if an intrusion occurs.
These are the cookies we use:
Google Analytics - to monitor website use and the type of browser that is accessing the website
Hotjar – to monitor website and page usage
11. Marketing and Communication
11.1 The Marketing and Communication Team may collect the following types of personal data:
- Video footage including interviews
We may also collect:
- Your name, age, address and contact details (email, telephone number and/or postal address).
- Name of group/organisation or event.
- If it is for consent for a child aged 13 or under, or a vulnerable adult - the name of the consenter and their relationship to you.
11.2 We may collect your personal data in a number of ways:
- Through a consent form
- By an authorised representative e.g. employed photographer at organised events
11.3 What is our lawful basis to obtain and use this personal data?
When we collect and use your personal information we rely on the following lawful basis:
- Consent: You or a representative have given consent.
- Legitimate interest – processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party
11.4 What does the communications and marketing team use your information for?
We use images to promote services across the Regenda Group.
Images and footage may be published on any of the following channels:
- Press and media (including newspapers, magazines, websites)
- On our websites (including Petrus and Regenda)
- On our social media feeds including LinkedIn, Twitter, Facebook and other corporate social media accounts in the future
- In our printed publications such as newsletters, brochures, flyers and display materials
- In our electronic newsletters
- Media releases
The images/footage will often be accompanied by the details of your story, however, we will not use personal details or full name of any individual in an article.
If you no longer wish for your image or personal information to be used, please contact us and ask us to remove them from the archive. Please note that we will be unable to remove any images or content in printed materials or video footage if it has already been produced or remove images and quotes that have already been published by the media.
12. People who contact us via social media
We use a third party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will not be shared with any other organisations.
Social media messages are retained for three months.
13. People who call our Customer Contact Centre
When you call M&Y Maintenance and Construction Customer Contact Centre, these calls are not recorded.
Our Customer Contact Centre can offer a translation service for customers when English is not their first language, this is provided by a third party company, LanguageLine Solutions. This company does not retain any information from the calls or record them.
Calls are retained for three months.
14. People who email us
M&Y Maintenance and Construction email is encrypted at rest and in transit, using several strong encryption protocols, and technologies that include Transport Layer Security/Secure Sockets Layer (TLS/SSL), Internet Protocol Security (IPSec), and Advanced Encryption Standard (AES). If your email service does not support the same encryption, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.
M&Y Maintenance and Construction use web beacons on our Websites and in our emails. When we send emails, we may track behavior such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.
Emails are retained for fifteen months.
15. What are your rights
15.1 Right of access to your data
If we hold personal information about you, you have the right to ask us:
- what we use the information for
- to provide you with a copy of the information you are entitled to
- to supply you with details of the purposes for which we use the information and who it is shared with
- for incorrect information to be corrected.
This can be requested verbally. A third party (example relative, friends or solicitor) may make a request on your behalf, however, we require written authority from yourself stating that you give the third-party permission to make this request on your behalf.
We have one month from the date we receive your request to provide you with the information.
15.2 Right to rectification
If you think that M&Y Maintenance and Construction is holding incorrect personal information about you, you have the right to have this personal information amended.
Once you have advised M&Y Maintenance and Construction of the details of the incorrect data and the required amendments, your data will be updated within 30 days. If your personal data cannot be amended, M&Y Maintenance and Construction will advise you in writing why this is the case.
15.3 Right to be forgotten
You have the right to have your personal information erased if it is no longer required to manage your tenancy or your enquiry.
15.4 Right to restriction of processing
You have the right to restrict the processing of your personal data if it is no longer required to manage your tenancy or to handle your enquiry. This means that M&Y Maintenance and Construction cannot further process your data, for example we cannot share your data with a third party.
14.5 Right to object
You have the right to object to the processing of your personal information if the data is not required to manage your repair or enquiry, or you have not given M&Y Maintenance and Construction permission to process your data, for example, for direct marketing.
16. Job applicants
Regenda Homes is the data controller for the information you provide during the employment recruitment process.
The following explains how Regenda uses the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
16.1 What information do we collect?
We collect information the following information as part of the application process:
- Name, address, email, telephone number
- CV (if applicable)
- Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
- Answers to application questions
- Any other information you wish to provide in support of your application
16.2 Why do we collect this information and who do we share it with?
We use your details and information so that we can assess your suitability for employment with us and carry out statistical analysis. Information you provide as part of your job application will be:
- Held on our computer systems and may be downloaded by us
- Used to deal with your application
- Made available to us and our processors
- Used for communication with you regarding the vacancy
- Used to satisfy legal requirements
- Used for statistical analysis
- Held and may be used to contact you about other vacancies
If you are successfully recruited, we will upload your details to our HR system, Cascade.
16.3 How can you access the information we hold about you?
If you choose to register on our recruitment website, hosted by Networx recruitment you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login.
You have the following rights in relation to the way in which we deal with your personal data:
- the right of erasure or to be forgotten
- the right to rectification if information is inaccurate or out of date
- the right of data portability (to obtain and reuse your personal data)
- the right to object to Regenda Homes processing your personal data
- the right to withdraw your consent with regards to the handling of your personal data
- you have the right to ask for a copy of the information we hold about you (Subject Access Request)
- You have the right to lodge a complaint with a supervisory authority - the ICO
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
16.4 Conditional offer
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:
- Proof of your eligibility to work in the UK – you will be asked to attend our office with original documents, and we will take copies.
- Proof of your qualifications, if required.
- You may be asked to complete a DBS application to declare any unspent convictions, depending on the nature of the role you apply for.
- We will contact your referees, using the details you provide in your application, directly to obtain references.
- We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work and any adjustments we need to consider before you start. This is done through our current occupational health provider.
- Our Code of Conduct requires all staff to declare if they have any potential conflicts of interest. If you complete a declaration, the information will be held by our Business Assurance team.
If we make a final offer, we will also ask you for the following:
- Bank details – to process salary payments.
- Emergency contact details – so we know who to contact in case you have an emergency at work.
16.5 Health management
Corazon provides our Occupational Health service. If we make you a conditional offer, we will ask that you complete a questionnaire which will help to determine if you are fit to undertake the work that you have been offered, or advise us if any adjustments are needed to the work environment or systems so that you may work effectively.
We will send you a form to complete and return directly to Corazon. The information you provide will be held by Corazon who will provide us with a fit to work certificate or a report with recommendations. You are able to request to see the report before it is sent to us. If you decline for us to see it, then this could affect your job offer. If an occupational health assessment is required, this is likely to be carried out by Corazon.
16.6 Fleet and mileage claims
The organisation is required to undertake statutory checks to ensure vehicles that our staff drive on behalf of the company are road worthy. To achieve this, we require staff to provide the following documents:
- Driving license details
- MOT (if applicable)
- V5 registration document (if applicable)
- Insurance details
This information is collected to ensure that any mileage payments paid to employees are done so in accordance with health and safety legislation, which requires us to ensure all travel undertaken for the business is compliant.
In addition, we carry out checks on all staff’s licenses through the DVLA to ensure they are legally able to drive both their own and company vehicles. This information includes:
- Driving convictions i.e. drink driving, speeding etc.
- Number of penalty points
This information is used to ensure all drivers are legally entitled to drive. In addition, we use this data to monitor staff who have a more than 6 penalty points on their driving license.
16.7 How long is the information retained for?
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Equal opportunities information is retained for six months following the closure of the campaign for unsuccessful candidates. Successful candidates’ data will be stored via the Cascade system.
17. Complaints or queries
M&Y tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of M&Y's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact us at firstname.lastname@example.org
18. Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 16/02/2021.
19. How to contact us
42 Henry Street
Telephone: 0151 703 3000